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Shipping policy

DELIVERY SCHEDULE

We understand that your privacy is important to You and we respect that. We ensure You that we maintain complete confidentiality of the details that You have shared with us and will not share it with any 3rd (third) party.

A tentative delivery date/time will be given along with the order confirmation email. The exact delivery date shall be provided as soon as your order is ready for dispatch. Alternatively, registered customers can track their order by clicking Track Order and find the order status. Almost all orders are processed on a made-to-order basis, hence we cannot guarantee accurate delivery dates but only provide You an approximate delivery date for your purchase and depending on the order You place. Normally, we endeavour to deliver an order within thirty (30) days from the date of order. This is subject to goods being in stock, time taken to manufacture, and payment authorization. However, we shall not be liable for any delay in delivery and make best efforts to deliver the order to You at the earliest.

SHIPPING DESTINATIONS

We strive to deliver the products accurately in good condition and within a reasonable time period. We currently deliver to selected cities across India. Please check if we deliver to your pin-code in shopping cart checkout page. Currently, each order may be shipped only to a single destination address. If You wish to ship products to different addresses, you shall need to make multiple orders.

We also provide international delivery to the following countries:

  1. Australia

  2. Singapore

  3. GCC.

  4. UK

  5. USA

  6. Hong Kong

  7. Italy

  8. France

NOTE: At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders for shipment to multiple destinations.

SHIPPING AND HANDLING CHARGES

Domestic Order: We provide free shipping within India.

International Order: In case of order which is to be shipped outside India customer has to bear the shipping & handling charges plus any duty as applicable at the destination. International shipping rates are calculated based on a number of factors including desired service level (standard/express), number of items You are purchasing, the weight of the item, and the destination country/region. For international shipments, shipping, handling and packing charges will be calculated during checkout by our shipping partner UPS.

Custom Clearance: All shipments of Jewellery exported from India need to be cleared by the Indian Customs office. Products along with their complete documentation are filed with the authorized officer of the Indian Customs office for inspection, examination and assessment and only then will be delivered to your shipping address. Hence, please ignore the message on the package section which mentions: Please do not accept if the package is received in Open/ Tampered condition. You will find the package sealed with a label saying Opened for Customs.

Shipping Partner: Our domestic logistic partners are Blue Dart, & Sequel. Our international logistic partner is UPS.

NOTE: In case of International order, customer has to pay the shipping charges at the time of placing the order. Also, custom duty & taxes levied by destination country has to be borne by the customer and needs to be paid to the logistic partner at the time of delivery. Please note that all consignments are on Delivery Duty Unpaid (DDU) basis.The delivery information applies only to orders placed online through the Website/App. We cannot ship our products to P.O. Boxes. These items will be sent /shipped to a street address. .

TRACK ORDER

All registered customers have the option to track their orders by clicking on Track Order

TIME TO DELIVER

The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered on time.

To help you better understand how we use cookies, please see the information below:

Delivery Time for Domestic Orders

The product is delivered within 3-7 working days in India from the day of order dispatch, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:

PLEASE NOTE: Recipient needs to produce any of the following government issued photo identity proof for receiving the delivery:

  1. Pan card

  2. Driving License

  3. Passport

  4. Voter identification card

  5. Postal identification Card (Aadhar)

Delivery Time for International Orders

The product is delivered within 7-21 working days outside India from the day of order dispatch, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:

PLEASE NOTE: Recipient needs to produce passport or driving license for receiving the delivery.

For any customer assistance, you can call on +91 76850 00045 or write to info@farahkhanworld.com.

In connection with our use of these cookies, some of the websites and apps where we advertise, as well as advertising technology companies that we use to purchase, deliver, optimize, and/or measure our advertisements (collectively “Advertising Partners”), may receive limited information from us as part of our campaign targeting, measurement, and optimization (e.g., steps completed in sign-up and site visit or app open/install information).

Common uses of this type of information are to judge the effectiveness of and optimize ad campaigns, by allowing Advertising Partners to see when someone who saw an ad later purchased goods from our Website/App.

Transit Insurance: All goods will be fully insured by Farah Khan Fine Jewellery Pvt Ltd until they reach you, so your purchase is 100% safe.