Refund policy
It is our endeavour to provide full customer satisfaction with respect to the products available on our Website/App, security & customer assistance.
We regret to inform that return of products is not permitted for the products bought from our Website/App.
We do not currently accept any exchange of our products, except for those cases where a defective product has been delivered.
NOTE: In case of international orders, we do not currently accept any returns or exchange of our products, except for those cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 3 days of receipt of the product either by calling us on +91 22 26518888, +91 22 2651 3672, +91 7685000045 or writing to us on support@farahkhanworld.com. For the refund on the returned defective product please check the section on Refund below.
24 Hour Return/Exchange Policy for Domestic orders only:
In the unlikely event that the order delivered is in damaged condition, You can return/exchange the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.
Return/Exchange Charges:
Domestic Order: Our courier partner will collect the order from provided address (within India). Customer need not pay any shipping charges to return the product.
How to Initiate the Return/Exchange Process?
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Customers should contact +91 22 26518888, +91 22 2651 3672, +91 7685000045 or writing to us on support@farahkhanworld.com within 24 hours from the receipt of product.
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Customers should not return the product before receiving a confirmation mail from us about the same.
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All the products must be returned in their original condition, unaltered and unused.
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Provide the invoice/guarantee card into the package for return process. Without the above, returns will not be processed.
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For jewellery products, an orange lock will be provided inside the Jewellery box for return purposes. Customer has to return the jewellery product in its original package with the box locked with the orange lock. Without compliance of the above, returns will not be accepted by our shipping agent.
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In case of jewellery product, our customer care will call the customer for confirmation on the serial number of the orange lock provided with the jewellery box. Return process for jewellery products cannot be initiated without confirmation of the lock serial number.
NOTE: We shall not entertain any request after 1 day from the date of receipt of the product.
These instructions must be followed exactly; failure to do so will prevent the processing of Your exchange. If You have any questions about our exchange procedure, please contact us at +91 22 26518888, +91 22 2651 3672, +91 7685000045 or email support@farahkhanworld.com.
Refund:We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.
Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).
In case the customer pays online then amount will be refunded within 7-15 working days from the receipt of returned product(s) at our warehouse.
Domestic Order: In case of domestic order (where the product is shipped within India) 100% refund will be made.
In case the customer pays online then the amount will be refunded within 7-15 working days from the receipt of the returned product(s) at our warehouse.
